Tavish Scott and Orkney MSP, Liam McArthur, today met with Maurice Boyle, Operations Director at Loganair, who was appointed in November 2015.
Despite recent investment by the airline, lifeline flights operated by Loganair have continued to suffer from ‘technical’ faults and extended delays. Tavish Scott therefore pressed Mr Boyle on a range of issues including the detail of front line investment in services, communications with passengers facing delays and the nature of on-going technical faults.
Following today’s meeting, the Northern Isles MSPs will visit Loganair’s ‘spares hub’ at Glasgow Airport which has been established to better supply parts for the aircraft. Mr Boyle also agreed to look at specific ways in which communications with passengers can be improved, particularly in the event of delays and disruption
Tavish Scott said:
“In recent days we have seen Loganair profits increase but still no increase in reliability for our lifeline air services. Indeed, one of the key problems with our lifeline air services, not disregarding lengthy delays and technical faults, has been the painful lack of communications for customers using the service. I have heard this time and time again from constituents, a point I was forceful with today.